Practice Tests For IT & Nursing
Question # 61

A patient becomes angry after receiving a bill. What is the CCMA’s best response?

Options:

A.

Tell the patient it’s not your problem

B.

Calmly acknowledge the frustration and refer to billing

C.

Argue with the patient until they calm down

D.

Ignore the complaint and continue working

Question # 62

What is the primary function of the large intestine?

Options:

A.

Absorb nutrients

B.

Absorb water and electrolytes

C.

Store bile

D.

Secrete digestive enzymes

Question # 63

A patient requests an appointment for a physical exam but only has mornings free. The provider is booked in the mornings. What should the CCMA do?

Options:

A.

Refuse to schedule

B.

Offer next available time and place patient on a waitlist for mornings

C.

Tell the patient to call back later

D.

Double-book without permission

Question # 64

What is the primary purpose of OSHA’s Bloodborne Pathogens Standard?

Options:

A.

Prevent medication errors

B.

Protect workers from infectious disease exposure

C.

Standardize billing practices

D.

Regulate patient confidentiality

Question # 65

Which type of appointment scheduling assigns patients the same block of time and sees them in the order they arrive?

Options:

A.

Wave scheduling

B.

Double-booking

C.

Open hours

D.

Modified wave

Viewing question 13 out of 15 questions


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CCMA Overview

Name Certified Clinical Medical Assistant
Code CCMA
Vendor Medical Technology
Certification National Healthcareer Association (NHA)

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