Free CPHQ Exam Questions That Helps Candidates Pass

A value stream map shows each step in a process and highlights non-value-added activities. Run charts show trends, scatter plots show relationships, and histograms show distributions. In Performance and Process Improvement, value stream mapping is central to Lean improvement.

A Fishbone diagram (Ishikawa) categorizes possible causes (people, process, equipment, environment, policies) to identify delays. Pareto charts rank issues, control charts monitor variation, and scatter plots assess variable relationships. In Performance and Process Improvement, fishbone diagrams are foundational for root cause analysis.

Sterile techniques and maintenance bundles are proven strategies to reduce CLABSIs. Bed availability, memory reliance, or reduced training undermine prevention. In Patient Safety, adherence to bundles is a cornerstone of infection control.

OSHA enforces workplace safety standards, including regulations on bloodborne pathogen exposure. CMS governs conditions of participation, FDA regulates drugs/devices, and AHRQ focuses on healthcare research. In Regulatory and Accreditation, OSHA is critical for protecting healthcare staff.

Providing timely feedback and recognition encourages staff participation and reinforces improvement behaviors. Withholding communication, lack of support, or reactive initiatives undermines engagement. In Quality Leadership and Integration, active engagement and recognition are critical for sustainability.