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Steering occurs when an agent directs clients toward or away from certain neighborhoods based on protected characteristics such as race, religion, or family status. This violates the Fair Housing Act and is considered discriminatory. Agents must provide objective property information and allow clients to make their own choices.

The fiduciary duty of loyalty requires the agent to prioritize the client’s interests above those of all others, including themselves. This includes advocating for favorable terms, maintaining confidentiality, avoiding conflicts of interest, and providing honest advice. Disclosing material facts is part of the duty of care, not loyalty, and commissions and referrals do not supersede the client’s interests. Loyalty ensures ethical practice, trust, and compliance with state real estate laws, which is fundamental for building a professional reputation and maintaining client relationships.

The sales comparison approach compares a subject property to recently sold similar properties in the same market area. Adjustments are made for differences in features, condition, and size. This approach reflects actual buyer behavior and is widely used for single-family homes. Lenders often rely on this method when approving mortgages.

Tenant satisfaction is a critical factor in successful property management. Promptly responding to maintenance requests, addressing safety concerns, and communicating effectively helps retain tenants, reduces vacancy rates, and protects property value. Ignoring complaints, delaying repairs, or shifting responsibilities to tenants can lead to disputes, poor reviews, and legal liability. Understanding ethical and operational responsibilities in property management ensures profitability and fosters positive landlord-tenant relationships.

The Fair Housing Act ensures that no one is denied housing based on protected classes. It prohibits practices such as steering, blockbusting, and discriminatory advertising. Agents must comply with this law in all marketing, negotiations, and client interactions to promote fairness and avoid penalties.