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Negligence is failure to take reasonable care, such as leaving medication unsecured. Patient refusal or consent is autonomy, and record requests are patient rights.

Low-sodium diets reduce fluid retention and decrease strain on the heart. Patients are taught to read food labels and avoid processed/high-salt foods. Fluid intake may also be restricted per provider orders.

Patient-centered care prioritizes convenience. Once the patient’s preferred date/time is gathered, the CCMA checks provider availability and verifies insurance or authorization as required. Confirming patient preference ensures better adherence and satisfaction.

Accurate ECGs require clean, dry skin for electrode adhesion. Electrodes should be placed over soft tissue, not bone or hair. Shaving may be necessary for good contact.

Professionalism includes assisting patients respectfully and clarifying forms, or referring them to billing staff for detailed questions. Ignoring or refusing help undermines trust.