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Question # 1

What improves patient satisfaction most effectively?

Options:

A.

Longer wait times

B.

Clear communication and care coordination

C.

Reduced staffing

D.

Less documentation

Question # 2

Which situation most likely violates patient autonomy?

Options:

A.

Providing full informed consent

B.

Respecting a patient’s refusal of treatment

C.

Performing treatment without patient consent in non-emergency situations

D.

Explaining risks and benefits clearly

Question # 3

What is required when a breach of protected health information occurs?

Options:

A.

Ignore if small

B.

Notify affected individuals and authorities as required

C.

Delete records

D.

Delay reporting indefinitely

Question # 4

What improves hospital discharge safety?

Options:

A.

No follow-up

B.

Medication reconciliation and discharge education

C.

Verbal-only instructions

D.

Shortened discharge process

Question # 5

A hospital identifies frequent falls in elderly patients during nighttime hours. What is the best intervention?

Options:

A.

Increase nighttime lighting and rounding

B.

Restrict patient movement entirely

C.

Reduce nursing checks

D.

Ignore pattern unless injury occurs

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CPHRM Overview

Name Certified Professional in Healthcare Risk Management
Code CPHRM
Vendor Medical Professional
Certification American Hospital Association (AHA) Certification Center

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