Practice Tests For IT & Nursing
Question # 31

Which type of data is MOST useful for assessing patient satisfaction?

Options:

A.

Clinical outcomes

B.

Patient surveys and feedback tools

C.

Hospital cost reports

D.

Staffing ratios

Question # 32

A patient expresses fear of becoming a burden to family due to disability. What is the BEST case manager response?

Options:

A.

Explore emotional concerns and provide support resources

B.

Advise the patient to avoid discussing their fears

C.

Recommend immediate long-term institutionalization

D.

Focus only on physical therapy interventions

Question # 33

A case manager notices a colleague consistently falsifying documentation. The MOST appropriate first step is:

Options:

A.

Ignore the behavior to maintain team harmony

B.

Confront the colleague publicly in a team meeting

C.

Follow organizational procedures for reporting ethical violations

D.

Share concerns with patients to increase transparency

Question # 34

A patient with congestive heart failure (CHF) struggles to adhere to a low-sodium diet. What is the MOST effective intervention for the case manager?

Options:

A.

Provide generic diet handouts only

B.

Collaborate with a dietitian to provide tailored nutrition education

C.

Emphasize noncompliance consequences without support

D.

Transfer responsibility to the patient’s physician

Question # 35

A patient recovering from traumatic brain injury needs help returning to work. Which service should the case manager recommend FIRST?

Options:

A.

Vocational rehabilitation services

B.

Long-term residential placement

C.

Recreational therapy

D.

Hospice care

Viewing question 7 out of 15 questions


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CCM Overview

Name Certified Club Manager
Code CCM
Vendor Medical Professional
Certification Commission for Case Manager Certification (CCMC)

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